Contact Us

At luckyelfz.com, we recognize the importance of effective, transparent, and legally compliant communication channels for all users in Australia. As an online gambling operator, we are committed to providing accessible contact methods while ensuring full adherence to AU consumer protection regulations, Curaçao e-gaming legal requirements, and accepted industry standards current to 2025. This section details how to reach our support and corporate departments, how your inquiries are handled, and the legal protections in place for all communications.

Contact Methods and Legal Obligations

• Email Support: For all support-related matters, users may contact us via [email protected]. For general inquiries, use [email protected]. Our support and general contact emails are monitored 24/7 to facilitate prompt responses, complying with fair treatment obligations under AU and international consumer law.
• Online Contact Form: You may use our secure online contact form (see below) by providing your name, email address or Messenger, and a brief description of your request. This contact form, provided on luckyelfz.com, ensures your data is protected in line with AU privacy law and the Privacy Act 1988 (Cth), as well as GDPR-equivalent principles for international operations.
• 24/7 Live Chat: For immediate assistance, you can use the live chat feature available on luckyelfz.com. Our support agents are trained to address account, payment, game, and responsible gambling queries.
• Telephone Contact: At this time, telephone contact is not specified as a support channel. All user communications are facilitated via email, web forms, and live chat to ensure written records for legal and compliance purposes.

Information Handling, Data Protection, and Legal Disclaimers

1. Data Protection: All personal information (including name, email, and message content) submitted to luckyelfz.com is handled in strict accordance with Australian privacy law, Privay Act 1988 (Cth), and the General Data Protection Regulation principles applicable in the EU and Curaçao. User data is retained solely for the purpose of addressing inquiries, resolving disputes, or fulfilling legal obligations, and is never shared with unauthorised third parties.
2. Response Time Commitment: luckyelfz.com aims to respond to all queries within one business day. Faster response times are pursued for urgent or responsible gambling matters, ensuring compliance with AU customer care standards. Our support operates 24/7, and you will be informed if additional time is required for legal or investigative reasons.
3. Dispute Resolution Procedures: If your inquiry concerns a complaint, dispute, or potential breach of rights, it will be escalated in accordance with our internal dispute resolution policy, fully aligned with requirements set forth by Curaçao (Antillephone N.V. / Curacao Gaming Control Board license 144359, valid until 2025-12-31), and the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010).
   • A formal complaint process is available; written responses and evidence retention are standard procedures.
   • Unresolved disputes may be referred to external independent dispute resolution entities or licensor authorities.
4. Responsible Gambling Support: Assistance for responsible gambling, self-exclusion, or harm minimisation inquiries is available via all contact methods. These matters are prioritised and treated with strict confidentiality, in line with AU gambling harm minimisation guidelines current to 2025.
5. Legal and Regulatory Notices: Communications are subject to retention and monitoring for purposes of compliance, auditing, and safeguarding both users and the operator. By contacting luckyelfz.com, you consent to these terms, as required for regulatory compliance in Australia, Curaçao, and the European Union where relevant.

Corporate, Licensing, and Physical Address Information

• Gambling Operator: luckyelf - owned and operated by Hollycorn N.V., registered in Curaçao (legal address: Kaya Richard J. Beaujon Z/N, Curaçao).
• Regional Operations: Payment processing administered by Libergos Limited (Cyprus), a subsidiary of Hollycorn N.V. No physical office specified in Australia; all official correspondence handled through electronic means.
• Regulatory License: Curaçao e-gaming license (Antillephone N.V. / Curacao Gaming Control Board) No. 144359, valid until 2025-12-31.
• Official Website: https://luckyelfz.com (all communications and gambling activities are to occur only through this domain).

Contact Form

Please use the secure form below to send us your inquiries. Required fields are marked with an asterisk(*) and all submissions are governed by our privacy and user protection policies.

Regional Compliance Note: AU-Specific Adaptations

• Consumer Protections: All contact, complaint, and support procedures meet or exceed applicable standards of the Australian Consumer Law, Privacy Act 1988, and responsible gambling obligations valid through 2025.
• Jurisdictional Limitation: luckyelfz.com services and support are lawfully offered to users in Australia in accordance with Curaçao license boundaries. Some gambling products or disputes may be subject to jurisdictional limitations imposed by Australian law. Users are responsible for understanding and complying with their local regulations.
• Official Correspondence: Only communications initiated through authorized luckyelfz.com channels (emails above, web form, official website) are considered valid for legal and regulatory purposes.

Disclaimer: All information provided on this contact page is accurate as of 2025 and is subject to update in accordance with any changes to the regulatory or operational status of luckyelfz.com. For the most current information, always refer to the official website.